招聘客服 -- IT Helpdesk Specialist

hehefan

母公司是美国电脑企业HP， 工作地点位于Cyberjaya,  主要职责是接听电话解决技术问题。

各个部门目前相继扩充中，需要增聘包括英语、华语、日语等不同语言专长的Helpdesk。

工作经验不拘，学历至少SPM，有基础IT知识和英文水准为佳， 公司提供培训课程同时也需要配合自身的上进心态。

底薪从RM2500 - RM3000不等，视乎经验、成绩和不同部门的要求， 外加交通补助RM350和眼牙科检查的报销，一年至少一个月Bonus。

公司环境宽敞，食堂、贩卖部、健身房、体育场俱全，Cyberjaya相对治安好和较不塞车。

若有兴趣请将个人履历发送至  [email protected]


以下是普通话Helpdesk要求，欢迎中国籍/留学生
Job Description:

• Working independently while using standard processes when needed to respond to issues raised by customers.
• Successfully resolve desktop technical issues (related to hardware and software) from incoming customer contacts.
• Proactively assist customers to avoid or reduce IT-related problem occurrence.
• May act as a mentor and may provide some lead support to other non-exempt employees.
  

Qualifications
Educational and Experience Requirements

- Typically requires 0 - 2 years general experience, or equivalent combination of experience and college level education.
- Fresh graduates are encourage to apply.

Knowledge and Skills Required:
· Superior communication skills both written and verbal (Mandarin/ Cantonese)
· Experience in customer facing role, remote support, voice coach, telephone support, resolve problems sufficiently through verbal description via telephone or e-support
· Can confidently diagnose problems to hardware FRU level
· Has ability to train team members regarding existing and new technologies (NPI) in all relevant product lines
· Collaborates closely with CC on resolving issues and helps reproduce issues in lab environment
· Knowledge, experience and updating Knowledge Management systems.

jericho1a1

Still available?

hehefan

jericho1a1 发表于 22-3-2016 07:10 PM
Still available?

yes, send your complete resume if interested, thanks

englianhu

在下从事客服人员多年，曾支援台湾省、香港、中国大陆、澳门特区、新加坡和马来西亚多年... 已发个人履历表，请您过目唷！

hehefan

继续招聘中