【原创】预付卡/各台dealer交流区·第二代

leeying86

回复 520# ring8811


    那我隔壁的万字店不是要关门了。。。

筷子

我这边幽魔霸打给我。。。
说如果我的订单超过rm xxxx。。。
送我几条vip号码。。。
我讲你的号码有几美。。。
他讲后面４条１算美吗。。。

FM1982

我这边幽魔霸打给我。。。
说如果我的订单超过rm xxxx。。。
送我几条vip号码。。。
我讲你的号码有几美 ...
筷子 发表于 17-1-2012 05:41 PM

010爸去死1111（hi hi hi hi）

ring8811

010爸去死1111（hi hi hi hi）
FM1982 发表于 17-1-2012 05:44 PM

    010-874xxxx,是xox号码

FM1982

010-874xxxx,是xox号码
ring8811 发表于 17-1-2012 10:21 AM

大大，你今天升级了吗？我没有被升级哦，不知道是不够资格，还是还没开始哦。


(posted by mobile)

筷子

我这边best pack没有货。。。
easy就有一大堆。。。
过年不用卖了。。。
转攻笑公和幽魔霸了。。。

ring8811

大大，你今天升级了吗？我没有被升级哦，不知道是不够资格，还是还没开始哦。


(posted by mobile)
FM1982 发表于 18-1-2012 11:40 AM

    distributor 不是很爽我，有甚么都不会对我说，告诉我，还没通知我

筷子

货下到差不多鸟。。。
年29到初八。。。
吃粥吃饭看这几天鸟。。。

ring8811

货下到差不多鸟。。。
年29到初八。。。
吃粥吃饭看这几天鸟。。。
筷子 发表于 18-1-2012 06:03 PM

   新年这几天，不吃粥，不吃饭，在家陪家人吃山珍海味

筷子

新年这几天，不吃粥，不吃饭，在家陪家人吃山珍海味
ring8811 发表于 18-1-2012 06:25 PM

    命不同。。。

ring8811

命不同。。。
筷子 发表于 18-1-2012 06:30 PM

你平时是吃山珍海味，新年时，你要减肥，才吃粥，我太瘦了，趁新年补一补

andre

有收到digi的DISCIPLINARY ACTION FRAMEWORK (EXTERNAL)- V3 (Jan 2012).pdf

吃饱没事做来搞dealers

光军

回复 533# andre


    什么来的?

andre

回复  andre


    什么来的?
光军 发表于 18-1-2012 08:50 PM

10.1
Staff
10.1.1
Personality unpleasant/unfriendly
100
10.1.2
Staff did not wear uniform/ DiGi T-shirt which specified by DiGi/ did not tuck in T-shirt/ T-shirt untidy, dirty.
100
10.1.3
Staff wearing slippers or sandals or shoes not acceptable to work
100
10.1.4
Grooming: untidy/dirty/bad breath/body odor/scent offensive
100
10.1.5
Lack of product knowledge (e.g. DiGi Products, DiGi Promotions, Phone Settings for GPRS/MMS/EDGE)
100
10.1.6
Selling Skills: no initiative/not enthusiastic/unhelpful
100
10.1.7
Misconduct: vulgar language, smoking, drinking (alcohol)
W2
10.1.8
Unlawful activities e.g. drug abuse/possession, gambling/theft
W2
10.1.9
Staff fraud
Subject to Part A above
10.1.10
Staff did not wear staff tag & DiGi lanyard or staff tag not in good condition/incomplete information
100
10.1.11
Staff did not greet & thank customers
100
10.2
Store Operations
10.2.1
Official store opening times not observed/practiced
100

10.2.2
Store closed without prior notice/ obtain written consent from DiGi
100
10.2.3
Insufficient staff on duty (minimum 2 staffs)
100
10.2.4
Store not performing services as specified (e.g. phone setting, bill collection, sim replacement)
100
10.2.5
Insufficient products/ products not available for sale
500
10.2.6
OA equipments not working properly
100
10.2.7
Using non-conforming OA equipments/software
100
10.2.8
Selling of non-specified/non-related products
500
10.2.9
Mislead customers (e.g. register wrong plan, provide wrong info, sold to customer 2nd hand phones without customers consent, etc.)
100
10.2.10
Misuse of retail area/ store space (as storage for non-sanctioned goods/personal effects, goods-in-transit, lodging, etc.)
100
10.2.11
Non remittance of payment on time (e.g. Advance Payment, Bill Payment, Deposit, Special Number fee, Device Payment etc.)
500
10.2.12
Business card does not comply with DiGi standards
100
10.2.13
Prepaid Simpack not available for sale
1000
10.2.14
No laptop display at designated broadband counter/ no access to internet. (Prior acknowledgement/ consent via email must be obtained from Account managers with reasons not displaying laptop, expected durations.)
500
10.2.15
No respond : exceed 48 hrs (e.g customer complain, email from DiGi)
100
10.2.16
Register customer without checking the broadband coverage area
100
10.2.17
Did not attend briefing & Training which is mandatory
100
10.3
(Point of Sales Merchandising)
10.3.1
DiGi Postpaid & Prepaid packs, Reload Coupons, Chatz Cards (all denominations) not on display shelf or stock not available for sale
100
10.3.2
Merchandising displayed did not follow DiGi guidelines, or specified by DiGi from time to time
100
10.3.3
Displayed old DiGi logo / outdated products / outdated POSM / non sales related or outdated seasonal decoration items
100
10.3.4
Did not use proper tools to display POSM (e.g Handphone stand, price tag, A4 standee, bunting stand, etc.)
100
10.3.5
Current POSM not displayed
100
10.3.6
POSM dirty/soiled/stained/defaced
100
10.3.7
Business card not displayed/used-up
100
10.3.8
POSMs used as backing for other displays/ modifying DiGi POSMs
100
10.3.9
Use of non-DiGi sanctioned VM props/POSM (e.g. visa stickers, credit/debit card, etc.)
100
10.3.10
TV Panel did not display latest content
100
10.3.11
Did not display the latest/required demo/dummy unit with demo software (if applicable)
100
10.3.12
Demo/dummy display showcase not in good condition
100
10.3.13
Demo/dummy display showcase not in the registered outlet
100
10.3.14
Did not display/empty Yellow Coverage Fellow (YCF) Merchandizing
100
10.4
Physical Store Outlook
10.4.1
Display shelf/case/counter dirty/dusty/soiled/stained
100
10.4.2
Display shelf/case/counter broken/not in good working condition/vandalized (e.g. broken hinges/locks, non-working lights not replaced/shelves chipped)
100
10.4.3
Floor-space dirty/stained/sandy/soiled/cracked/chipped
100
10.4.4
Walls dirty/stained/soiled/flaking
100
10.4.5
In-store/counter scent unpleasant
100
10.4.6
Dustbin full/overflowing/ not using dustbin with lid or cover
100
10.4.7
Office automation/Stationery area-untidy/messy/dirty/ stained
100
10.4.8
Yellow stools are not available/not well maintained/dirty/soiled/broken
100
10.4.9
Ceiling lighting not functioning/non-working bulb not replaced
100
10.4.10
Air-conditioning not functioning/ Air-con blower dirty
100
10.4.11
Roller shuttle’s center pole not removed from entrance during operations hours
100
10.4.12
Not compliance to the ABC Guideline
100

andre

- Assign wrong promotion / not tag promotion type
100
- Assign wrong customer credit card or wrong information for auto billing
50
- Registered wrong plan
100
- Registered wrong Pre2Post
50
- Registered wrong mobtel numbers
50
- Registered wrong customer details (e.g name, NRIC, nationality)
50
-Special number reservation
300
-Assign wrong tag on IU/VAS
50
-Registered wrong Supplementary Line structure
50
-Request for Line Termination (for wrong registration)
50
BCS
- Payment to wrong mobtel / account
50
- Double payment entered
50
- Payment amount incorrect
50
- Double adjustment thru BCS
50
- Entered wrong payment type (e.g advance payment, deposit)
50
-Entered wrong payment mode (e.g cash, credit card)
50
-Did not perform “Payment Reversal” within same day
50
-Did not key in bill payment within the same day
50
Bounced Cheque
- Do not write customer acc / mobtel behind the cheque
50
- Ringgit and amount is different
100
- No payee name
100
-Date incorrect
100
- Cheque Adjustment (e.g voidable cheque return)
100
Registration Process
Did not submit payment (Advance Payment/Deposit/Device Payment) in BCS on the same day (per registration)
50
RA No/Late Submission (exceed 48 hours)
20
Data different between BSCS & Registration Agreement (RA)
50
Not able to provide T&Cs upon request from the customer/ not displaying standee or displaying in a manner as instructed by DiGi.
50
Incomplete/Outdated RA/Supporting Doc
50
Did not provide complete reference information for post verification purposes (For eg: [email protected] / 012-0000000 / 123. Jalan ABC) – per registration
10
Flexi reload
-Payment to wrong mobtel / account (postpaid payment)
10
- Payment amount incorrect
10
Device Process
Did not perform Receiving within same day(per delivery order-DO)
100
Fail to return roadshow balance stock within cut off (7 days)
500 & 1000/W2
Fail to return stock in MeSaD for recall stock
500 & 1000/W2
Transfer stock to other outlet without approval from DiGi(per case/transfer in)
50
Stock not ready for collection (per unit)
50
Did not comply to monthly stock take report submission deadline (by 1st day of the month no later than 2pm)
50
Enter Wrong IMEI in registration
50
MPRS
3rd party registration
100 /W2
Share access with non-authorized parties
1000/W2
Credit Card Terminal
Did not perform daily settlement
100
Terminal Faulty - did not report
Swipe wrong terminal/amount
Terminal not at the actual registered outlet/roadshow/events
100

andre

1.
DiGi’s Products or Service are more expensive that recommended price
100
2.
Unavailable coupons in any amounts/denominations
100
3.
Unavailable to top up electronically in any amounts
100
4.
Receive less amount of top up versus actual payment
100
5.
Didn’t offer solutions or suggestions eg. you can call DiGi Helpline for details. Answers ‘I don’t know’
100
6.
Finger nails are unkempt and long (applicable for males)
100
7.
Not disclosing critical information (that may influence customers in its decision to purchase DiGi’s products or services) prior to customers registering or buying a product or service eg. making customer to register first and informing them the stock is unavailable
100
8.
Did not return call to customer when promised to do so
100
9.
Didn’t submit MNP port in application based on DiGi’s predefined SOPP
100
10.
Tells customer to visit DiGi Centres or Customer Service for a service / function that they can do
100

andre

Misconduct
Amount charged to the Dealer for every misconduct
(RM)
CRA / IRA
Wrong Equipment Information
10
Wrong Authorize Person Name / IC Number
No Fixed Line Number
Registration for broadband but customer did not sign on Broadband Declaration
Autobilling Enrolment – Not stated expiry date/ Not tick at payment information
No s/person signature on CRA
No Dealer chop on CRA
Wrong simcard serial number
Wrong mobtel number / not clear mobtel number
Wrong tenure
VAS column not completed ( e.g : req for IR/ CUGRM5 / no itemized bill )
Credit limit not indicated on CRA
Not tick at Dunning box
Wrong device subsidy
Not tick at customer group
No indication on Nature of Business on CRA
No Date of incorporation
No Paid up capital
No Number of employees
Wrong info on relationship ( CI )
Document
No s/person CTC ( e.g : Bank Statement/ Forms 49/ Photo )
10
No letter ( bank statement differ address )
Employment letter MUST be original ( CI )
CTOS & Telco wrongly print ( due to not completed key in info in the system – Passport number/ IC )
No company photo
Bounce Cheque
Did not write customer acc / mobtel behind the cheque
10
Ringgit and amount is different
No payee name
Date incorrect
Form
Wrong stated total line in the box ( NCCF Checklist )
20
Pre2post form wrong
P2P form wrong
No NCCF checklist attached with CRA Product Lack of product knowledge (eg. DiGi products, DiGi promotions etc) 30 Business Card, not complied to DiGi guidelines
Selling of non-specified/non-related products
E-CRA
Not submit original E-Cra within time frame
1st Misconduct- RM10
2nd Misconduct- RM100
3rd Misconduct- RM1000

leeying86

回复 538# andre


    晕了。。。是要罚款的吗？

leeying86

回复 526# FM1982


    升什么级哦？

Thx2012

请问大大们都是请人维修手机还是自己维修？